Returns, Refunds, Dispatch and Deliveries Policy

Returns and Refund Policy:

1. St. Louise Leather Goods Pty Ltd carries no responsibility for guides being outdated by new legislation or government changes.

2. Change of Mind: We are unable to offer a refund for a change of mind.

3. Faulty or items received in error: If you have received a faulty item or received an item in error, we are happy to replace, exchange or refund the cost of the item for you. We will pay the costs of postage and handling if you return a faulty or unsuitable item or an item received in error. If you choose to exchange or replace the item we will pay the costs of postage and handling of the replacement item. Please contact us before returning any items.

4. Damaged Items: All products are carefully packed to endure reasonable handling through the delivery process. We are not responsible for damage resulting from abnormal or extreme delivery conditions.

5. Refunds: Refunds are usually processed within 14 business days. All refunds must be issued to the original purchaser. Refunds may incur a 20% restocking/handling fee. All refunds must be issued to the original purchaser.

Dispatch and Deliveries Policy:

All St. Louise Goods products are delivered via Australia Post Regular Post service. Postage will be calculated at checkout; an additional charge will be incurred for buyers requesting express delivery. We will endeavour to have your order in the post within 10 working days of placing it. Please ensure that you provide a valid delivery address. Where a valid address is not provided the purchaser will bear the expense to have the goods re-delivered.

• Delivery 1-4 business days
• Shipping by Australia Post